Liz Searl and Ben Mowl were outstandingly helpful and thorough throughout the whole transaction – a pleasure to deal with.
Backhouse were very professional, helpful, punctual, with responses to emails and informative. We would definitely recommend to others.
An easy, friendly process. Reasonable cost for legal expertise. We received excellent service.
Liz and Ben made the whole process of purchasing a property stress free. Thank you.
First class service. In this day and age it’s been fantastic to receive wonderful customer service.
The quote was received and followed up with quickly. Rob and Megan were very professional and proactive throughout the process. The conveyancing quote from Backhouse was priced competitively in the area.
Keeley Ashdown was extremely professional and courteous during what has been a most stressful situation.
Stress-free, quick and easy – really appreciate the smooth running. Great communication and customer service. A swift service from start to finish.
From the initial enquiry through to the closing of the matter I was in professional hands and my mind was put at rest having spoken with Mr Brown.
Rebecca Prout was amazing. We couldn’t have asked for anything else. She treated our situation with great care and was always available to answer all questions and queries. Huge thank you to Rebecca and her team. We could not have done it without her hard work!
We have to give praise to Lucy and Alfie’s team. Lucy was excellent in dealing with issues and giving us feedback, very happy with the recommendation to use Backhouse Solicitors from Bellway Homes.
My wife of almost 60 years had passed away and my world was turned upside down, Tina listened to what I had to explain including the complications of relations, and she then explained in a professional but plain language answer how to proceed with the matters spoken about. At every point in this process, Tina made sure I understood what was happening, and the reason for the process and over the following months finished the complete process in a professional and timely manner. Tina on every visit or call was very professional, she always acted in a timely manner and I would receive the answer either then or in the following couple of days – an excellent service from Tina at every level. Tina gave me confidence in her ability to deal in a timely manner with the issues I came to her with and nothing was too much trouble for her, a very pleasant lady who is a credit to your company. I will always recommend Tina to anyone who asks about solicitors and their services, I can not say enough good comments about Tina and her attitude to her clients and her standards of professional service, she is Exceptional.
We would like to thank Rob and Megan for everything.
Rapid turnaround as on a tight time schedule. Local and efficient.
Great staff, good advice, professional service
Megan and Rob were very helpful and very friendly and approachable.
Fully informed at all stages of sale. Excellent customer service received.
I really liked the fact that having taken my details on the phone, they were typed up for Colin to refer to and that he could refer to my late husband by name and was familiar with my details. It was kind and I appreciated it.
Approachable, knowledgeable and always answer emails in a timely fashion. Straightforward, easy and a clear quotation received.
Melanie and Madalina very helpful. Very obliging and helpful
Catie and Chelsea excellent. Professional, very prompt, always accessible and helpful. 5 star service I would definitely use you again and recommend.
Colin and Rhys are both very approachable and helpful.
Catie was extremely helpful throughout the process thank you.
Rob and Meg are absolute gems. Never pushy but always there to take a call, offer reassurance, answer a query etc. Genuinely lovely people who made a stressful time bearable!
Very efficient and competent.
Excellent Communication and clear advice.
Service was very courteous and professional. I was very confident with the service given.
Email received quickly with quote and seamless process to except and instruct. Good communication and any query was answered quickly.
Catie & Chelsea worked toward exchanging contracts in weeks and were on hand to answer any questions I had. Many thanks.
Very friendly and efficient response to any telephone/email questions regarding any legal forms to be filled in by me. Everything run smoothly throughout the process. Very efficient and friendly staff I had contact with.
Everyone I dealt with at Backhouse was friendly, professional and went out of their way to explain everything I didn’t understand.
Easily contactable, kept fully informed, reasonable costs.
Catie & her team were very helpful. I especially liked the quick response to emails. Thank you
Very efficient. Quick and timely. Cost very reasonable. Catie, Chelsea and Macy all very personable. Always ready to answer queries. Compatible to other solicitors. Clear what I was paying for.
Very grateful to Sarah for explaining everything to me so clearly and having had no experience on what to expect.
Any queries were explained immediately. The level of service we received from Rob Pointer & Megan Ryan was very responsive & professional – we were very happy with the way our px and purchase transaction was handled. Our matter was handled as speedily as it could have been and the customer service was much better than a recent experience using an online conveyancing firm for another property. Professional, approachable & responsive service.
Competitive rates, very good value for money. Highly recommend. Friendly, helpful and informative.
Super efficient and helpful – can’t recommend enough. Just want to thank Robert and Megan.
Quote was quick and precise. Megan Ryan was 1st class. Quick to reply to any concerns, excellent service.
Kept well informed throughout. Complicated matters dealt with efficiently and effectively but more importantly after 2 consecutive bereavements, dealt with kindly.
Best Solicitors I have ever used. Professional, friendly, helpful. Always answers emails and phone calls – which is so important to a good service.
Rebecca was very professional and made everything easy to understand. Rebecca provided an excellent service which couldn’t be improved upon. Definitely a five star rating!!
Approachable if there was a query. Pace of works good. Feedback on dependencies and responses from others good. Kept in loop. Felt like I was a valued customer. Price reasonable.
Sarah Smith has done several conveyancing transactions for me. All have been handled efficiently.
So efficient. Very quick turnaround. Thorough advice, very friendly service too! My employers were also very impressed by the legal advice given and the way it was handled. I am told your company details are being kept on file in case they need a solicitor in the future!
Good communication and quick with replies to any questions. Good value for money as we shopped around and some other solicitors were far more expensive, recommended by Savilles as you dealt with our development previously.
Very helpful and professional service received from Robert. Listened to any problems we had and gave us help and advice when we needed it. Backhouse fees were a good average cost when buying and selling a house. Helpful and professional service received
Efficient and clear communication. Happy to recommend a good service. Special thanks to Rob and Megan.
Catie Edwards was extremely helpful and knowledgeable. I was clearly quoted and explained the fee and sent the final settlement as confirmation.
Very happy with all you have done for me.
Easy access any time, friendly, I would come again!
Very efficient and excellent explanations. Becky was extremely understanding and took time to explain everything in detail.
Smooth process from start to finish with great communication. Robert and Megan have had great communication throughout making the selling process understandable and professional. I have been very happy with the service they have given.
Thank you to Sarina, who was more than helpful. Explained everything to me thoroughly while being friendly and personable. Very grateful!
Really quick conveyancing. Chelsea and Catie – It was a pleasure! Thank you for making a tricky experience smooth and stress-free!
Very quick and staff members very helpful. Phone always answered and questions answered very efficiently. Everything was always completed efficiently and professionally. Excellent customer service.
Always answered my queries promptly and kept me advised of developments throughout the transaction in a timely manner. Very reasonable charges, friendly and courteous staff and quick response time to queries.
Excellent communication and customer service. Keep up the good work.
It was easy to email and messages were answered promptly. The many problems were dealt with professionally. Easy to contact, reliable service, fair cost. There were a few problems with our house sale. Robert negotiated with the other solicitors to enable the sale to complete. Emails were answered promptly and he was available to talk on the phone.
Extremely helpful and good advice given when required.
Easy to understand. Good Communication.
Prompt, friendly, clear advice. Wouldn’t go anywhere else, Tina dealt with my father’s estate when he passed. It was painless and Tina was very helpful and did what she said she would do, hence why we cam back for our Wills and LPA’s.
Warm welcome. Polite and friendly throughout the whole process. When I phoned I could always speak to the person I wanted. Kept informed all the way through. Emails are always answered promptly. Brilliant service. I would recommend Backhouse because you do what you say you will do. Melanie, Megan, Madalina and James are a credit to Backhouse.
Could not have been better. I would like to thank the personal services and attention of Tina Prajapati plus the reception staff.
The service we received was highly professional and very personal. Queries were always dealt with promptly, efficiently and patiently. We felt that nothing was too much trouble. All costs were explained prior to agreement. The costs seemed to us to be very fair. I felt I could ask questions at any point, and that responses would be prompt and very clear. I would trust Catie and all the team to help and give advice to any of my friends.
I have used your services for house moving and family court issues and have always been happy to recommend you to others for similar circumstances.
Excellent service for a reasonable price!
No complaints – super service. Price was competitive and clearly explained prior to commencement. Have used your company on a previous unrelated matter. On both occasions, service and advice were clear and practical. Good advice, correspondence clear and timely service.
Colin and his tam handled the granting of probate for my father’s estate with professionalism and care, and led my brother and I through what was quite a complicated process smoothly and with the minimum of stress.
Rob Pointer went above and beyond to get our house purchase completed before Christmas 2023. He was courteous, professional and kept us informed throughout the process.
Everything was taken care of in a professional way. I was kept informed throughout. Any concerns or worries I had were explained and I felt reassured. I felt at ease knowing that I could get my questions answered. Dealing with legal situations can be daunting and stressful but I felt confident I was getting the support and guidance throughout, therefore not worried or stressed. I’d like to thank Megan for all her hard work, she was brilliant. I had a few conversations with her regarding the sale of my property. She reassured me when I had concerns. She was a pleasure to deal with and I’m very grateful for her support throughout the process. She is a real asset to Backhouse. Melanie and Madaline were great too. Thank you all ladies.
Very efficient and quick. Thanks for everything you did for us. Catie and Chelsea you have been brilliant.
Everything was explained clearly and everyone we had contact with was polite and helpful.
Excellent communication and cooperation throughout the sale process. The sale of my property was a lengthy process due to it being leasehold, Backhouse supported me through the entire process.
Great service, very happy.
Lovely people, helpful and had time to listen to any worries, and put my mind to rest.
Evie was efficient and thorough and generally good at communication. A marked contrast with the other side’s lawyer. Verry happy.
Great service all the way around. Thank you
Sarah Smith is highly effective and very professional, an asset to the firm. Competitive prices and good value for money.
Very quick to respond to our enquiries. Very professional service, were kept informed at all times.
Verry happy with the service provided. We would definitely recommend.
Backhouse were always available to answer any questions and concerns, making sure we fully understood the whole process. Highly efficient team, a special thank you to Alfie and Lucy.
Advice was clear and kept me promptly updated.
Very responsive, understood my needs and very clear communication.
Excellent team – Handled everything very efficiently and communicated extremely well.
Email responses, and telephone calls were all handled promptly and professionally.
Very slick using a link. Good starting point and was a sign of things to come, in a positive way.
Excellent communication, service, and attention to detail. Brilliant Catie and team are so skilled, prompt and patient. Well done to Catie and her team.
All our conveyancing was completed quickly and any queries were answered promptly.
Very efficient service with prompt replies to emails. There were no delays at any stage with communications. A very efficient service and worth every penny! An overall pleasant and worry free service.
Very efficient service and communication couldn’t be bettered.
Brilliant communication and Melanie and Megan went out of their way to make the sale/purchase happen quickly.
Rhys provided a polite, friendly, professional service.
The service provided was executed with courtesy and professionalism.
Each service was explained fully and professionally and quickly dealt with.
High quality of legal services with excellent efficiency. Melanie and Megan were very nice and professional. Exceptional legal services for property purchase.
Catie and Chelsea were both so helpful, particularly towards the end of the sale process when there were some issues with the beginning of our chain. We received quick replies to all our emails and very useful advice over the phone. We also felt reassured that everything was dealt with very promptly behind the scenes. We compared quotes prior to instructing a solicitor this one was competitive, and the service we have received has been brilliant.
Friendly, helpful service and in plain English. Tina Prajapati was supportive and kind. The reception staff were also very friendly and helpful.
We were extremely happy with the smooth running of purchasing a new home. Your company is very professional and efficient. We were very confident in how the whole process was handled. Many thanks Catie & Chelsea.
Excellent conveyancing service from Catie. Never had to chase anything – everything was done when it was promised. Very efficient communication behind the scenes with the housing developer and mortgage company. First time buyer and felt in safe hands. Smooth and fast process – highly recommended.
Liz and Ben provided a first class service for the house sale and purchase. Always proactive and keeping me up to date on the progress of the sale.
Sarah Smith dealt with both the selling of our house and the purchase of our new property. We found her to be efficient and professional. We were kept informed of what was happening and the whole process of both selling and purchasing was stress free. Backhouse offers value for money. I would definitely recommend them to friends and family.
I have found my entire experience from start to finish with Catie and Chelsea very pleasant and seamless. I was kept posted on what was happening and I had no issues what so ever with the whole conveyancing process. Catie and Chelsea were professional and polite and responded on time with my enquiries.
Special thanks to Catie Edwards and Chelsea Blackley. Reception staff also very friendly.
Staff were professional and very helpful. Catie and Chelsea were so lovely and helped us get everything completed and explained things we weren’t sure of. They also sent us a congratulations card upon completion which was so lovely.
I found staff friendly and very efficient and able to answer fully any questions that I had.
I have been extremely pleased with the assistance I’ve received with both my lasting power of attorney and my Will. Professionally dealt with and with friendliness.
Everything I asked for was dealt with and completed efficiently.
I will never be able to thank you enough for your advice and help. Just even giving me the time of day with my current problems, I’m in a position of knowing what to do next. I am going to think through all the options Jane gave me so I can get the best outcome for my family. Thank you so much.
They dealt with everything I wanted in a professional way. Helped me through a very difficult time, making it easy.
Colin and Rhys went above and beyond to accommodate our changing needs during the process of generating our wills and LPAs. In our time of need, they were there for us with advice and understanding. We couldn’t have asked for more. The package deal for wills and LPAs was excellent value for money. The value of service, the quality of service, plus the option to have call outs to the house made this an excellent and smooth process.
Great service from start to finish. Really could not have been better in my view. Best advice received to date!
Both Chelsea and Catie were very helpful with the whole process, and answered all our questions thoroughly. Very informative and helpful! Came back to us very quickly with answers to our many questions!
Thank you both Chelsea and Catie for your time. The whole process from start to finish was extremely efficient. We would absolutely recommend you and definitely use you again in the future. Thank you so much!
We are very grateful to Colin and his colleagues for helping to make a difficult process considerably easier to manage and understand. We received friendly and efficient advice throughout and our questions were consistently answered in a clear and timely manner. Thank you for all your help on this matter.
Every query was dealt with promptly and professionally.
Understanding of law, process and our personal requirements. Competent and engaging.
Friendly and efficient service. I am very satisfied with the way I was dealt with whenever I needed advice or clarification on a matter I was not sure about. Very kind, patient and understanding, especially for my lack of tech skills.
The team is responsive, helpful and knowledgeable and able to communicate some of the more complex language at a good, comprehensive level.
Was a smooth and easy process for me so would recommend. Quick, efficient and pleasant to deal with – Thank you Megan and Melanie.
Efficiency in dealing with Wills/LPA etc.
Efficient service and a willingness to speak to clients.
I am particularly indebted to Mr Colin Murphy for his personal service, in answering all my queries and dealing with all the difficulties with the death of my husband occurring in a foreign country.
Our business sale contract was handled by Evie & George. Throughout the entire process, they worked extremely well together and handled our sale contract efficiently, professionally and at all times with our best interests the priority. Excellent service indeed.
Fair price for top quality service. From start to finish a thoroughly professional job.
I felt supported and well-represented. The responses and communication received were prompt, with clear explanations. The process for me was lengthy due to other parties within the chain but Backhouse Solicitors endeavoured to progress matters swiftly.
Robert has been extremely helpful during my conveyancing process. As a first time buyer I had a lot of questions about the process and the meaning of some of the documents but Robert always addressed all my queries in a timely and a professional manner.
His assistance Kerry has also been very accomodating and helpful in sending email correspondene on Robert’s behalf.Overall I would recommend Backhouse Solicitors’ services to friends and family
The team were extremely efficient, had a great knowledge and were very reassuring. Could not fault the service. Massive thank you to Robert and the team for doing such a quick turn around, what can only be described as a traumatic experience. He got us in our property within the month. We have been here nearly a year and I’m still so grateful for the service we received at Backhouse.
Catie and Chelsea were very responsive to any emails/phone calls. I am a first-time buyer so was very nervous, but Catie and Chelsea made sure everything went through smoothly and if there were any issues, they quickly rectified them and put my mind at ease. thank you!
the service was, considering the circumstances – perfect! In all my dealings, you have been calm, courteous and perfection.
Service was excellent and timely. Guidance was very professional. There were no outstanding matters.
I was made to feel at ease and my visit was dealt with compassion and understanding.
Kept informed with up to ate information and progress. Also assisted with moving things forward with the house-moving chain. Work carried out charged at initial estimated cost. Quite a stressful period with a chain involved, but Robert remained calm at all times. Happy with the overall service and very approachable and friendly. Thank you so much for all your help and support.
Fantastic. Would not hesitate to use Backhouse Solicitors again. 5 Stars!
Extremely satisfied. Professional and reliable service.
I dealt with both t family law team and the Will team and both were professional, but extremely friendly and efficient and made me feel confident and at ease during a very stressful time. I’m sorry my experience has come to an end as although I’m glad to be through my divorce I’ll miss the interactions with the staff… I’ve already recommended the firm to a friend. Friendly, competitive pricing and efficient.
the practice provided me with the right legal information/steps to take at the right time. The employees that I had contact with were very courteous as well. We received excellent service from this practice for our mortgage application, there were no delays at all.
We were a little unsure of what is involved in setting up LPAs and were very happy with the help we received from Tina Prajapati. We now appreciate the work involved and the advice given and do feel that you did offer us value for money. We would like to thank Tina Prajapati for the help and support offered to us by her.
Honestly – Megan Ryan was absolutely brilliant – she was communicative, kind and professional and clearly very hard-working – and I am exceptionally grateful to her for all she did.
Extremely satisfied. I felt as though a good deal of time was spent on my house purchase. Sarah Smith was very helpful and understanding.
Prompt and efficient service.
I nearly opted for an online service. However, my partner suggested Backhouse, as she had been incredibly pleased with the service received for her conveyancing. In hindsight, I am so incredibly pleased I did. Without Melanie’s knowledge and drive, I don’t believe the sale would have gone through. So very grateful to all concerned at Backhouse, thank you!
I am very pleased to have worked with Backhouse Solicitors on this matter. The team is highly professional, competent and friendly. Knowing that such a team is defending your corner put my mind at ease during a challenging process. Thank you!
Professional and efficient. Thanks to everyone who was involved in rectifying the mess I created!!.
Very satisfied with the services they provide. We want to thank Robert and the team for all they have done for us.
Everything was perfect.
Melanie Johnson was impeccable! I couldn’t praise your company highly enough! You were faultless!
I would like to commend the service I received from Mr Colin Murphy. He always answered any queries and if he was unavailable, he always phoned back.
Efficient in their work and great communication. For the client, communication is key. Black and white, what you see is what you get. No hidden costs and extremely professional.
Selling a house is very stressful – and many people find the solicitors involved add to the strain. But everyone at Backhouse were brilliant. 10/10 for customer service.
Professional & Friendly!
Very efficient and fast service. I have been impressed with your service.
Easy to do, professional service. Personal one-to-one service with face-to-face meetings.
Extremely satisfied. The service and communication which was provided to us by Melanie was brilliant.
It was easy to make contact and all issues and questions were dealt with in a timely manner. I felt that the price was reasonable for the work required. The service was smooth and professional and Catie was very efficient.
Very happy with the service we received from start to finish. Everyone was very helpful and friendly. Very calm and relaxed environment. Nothing was too much trouble from the Receptionist to the Solicitors – Thank you Clare.
Perfect customer service. Holli, Lucy and Hannah made our dream come true. We bought our first house and even if the process is stressful, everything was explained in detail by the Backhouse Solicitors team. Perfect customer service.
Any queries we had and enquiries from the buyer were dealt with promptly. Many thanks to Melanie and the team for such a professional, efficient and friendly service.
Sarah Smith was very professional. Quick to respond to e-mails and calls. She was also courteous, patient, personable and a pleasure to deal with. I would not hesitate to recommend her to anybody else.
A professional and efficient service by Catie Edwards throughout the conveyancing process of our new home.
Sarah and Rebecca have been awesome through this whole process. I don’t know what I would have done without them and Sarah even helped get my flat ready in like a week before my old property sold! Great service, lovely people and I will definitely use their services again! Thank you so much for all your help and support during a difficult time.
The whole process has gone very smoothly and we have been extremely pleased with everyone we have dealt with at Backhouse. Our experience with Backhouse has been totally positive and I would recommend them to anyone who asked my advice.
I found all staff I had contact with very friendly and compassionate which made the process very easy to cope with. Keep up the good work.
We honestly feel the service provided by Backhouse Solicitors has been exceptional. They always makes available to allay our fears and answers questions with patience and professionalism. We always recommend Backhouse Solicitor to my friends and family, couldn’t be happier with them handling of our conveyancing needs.
Just super happy and incredibly grateful to Holli & Hannah for all work they have done for us the recent purchase, We feel We can ask them anything and always get a quick and comprehensive response. Just brilliant.
Through whole process we feel we were in safe hands.
Thank you !!!
Excellent service in selling 2 properties. I was kept up to date with each step of the process. Good communication and always able to get clarity when unsure. Well done.
They are well organised and make it clear to me. They always reply to me quickly.
Backhouse kept us fully informed every step of the way, and my perception was that they pushed everything along as much as was possible. We were always able to contact someone on the occasions we needed to. When we reached the completion date Backhouse were as professional as ever and we obtained the keys of our new house in very quick time. I would have no hesitation in recommending Backhouse to anyone. We compared costs of several firms before engaging Backhouse and found them to be very competitively priced, and provided good value for money.
Friendly, professional, efficient and good value for money
You were amazing, Thank you so much. No improvements as the service I received couldn’t have been better.
From beginning to end Holli kept us informed and answered any questions we had without hesitation. I am fully happy with the service provided to us. I felt Holli Mason always was there to offer help or advice, and I did ask her a lot of questions during the purchase of our house. She explained things I needed explaining and she offered reassurance and assistance when I needed it. I cannot thank Holli enough for making an extremely stressful thing that bit easier.
Everything went smoothly from our first meeting discussing my late mother’s estate to obtaining probate some time later. The advice given concerning inheritance tax and your expertise in obtaining probate for the amount involved, I thought your fee was value for money.
The whole process has been dealt with quickly and efficiently through email. I feel the price was competitive in line with other solicitors. I was completely satisfied with the service I received. Thank you for all the work you have done for me and making the whole precess run smoothly.
Throughout the process, we felt that Catie and her team were first class, their attention to detail, information and communication were second to none.
Excellent timescales, polite, efficient, excellent communication.
I could not have been happier with the process from start to finish. I have already discussed organising mine and my wife Wills and will be contacting you in a few week’s time, once we have settled into our new home.
Sarah and the team were extremely professional and helpful throughout the whole moving process. The service I received was first class and for the peace of mind, it offered, it was worth every penny. Would also add that the quote received was competitive with others. A very good level of competence, professionalism, and customer service from all at Backhouse.
Excellent service. If I had a question I was always able to speak on the telephone to one of the team or get a quick response by email. I was kept informed at all times. I thought the price was fair for the level of professionalism and customer service that I received. Good communication and customer service. A definite attitude to get the job done efficiently. Very happy with the service I have received and would be happy to recommend anyone to use this firm of solicitors.
All members of staff were helpful, patient and compassionate which made the experience much easier to deal with than anticipated. Thnk you for helping me through this difficult time.
We were allocated Sarah Smith to complete our property purchase. She was extremely time efficient and kind/caring. The support she gave was second to none and we were never made to feel less than a priority. 100% recommend!
A response to any questions and concerns. Fees are all in relation to the service given. I am pleased with my experience. Thank you Holly for your phone call on completion day.
Service received fully met expectations.
Service very good, can’t think of any improvements. Had a progress update every friday by email.
Backhouse continues to impress me with their excellent service & timely advice. My most recent request was dealt with swiftly and I have great confidence in the advice I have received. Despite growing significantly as a company, since I first started dealing with them over 15 years ago, they retain the personal touch missing from so many others.
Extremely satisfied. Fees are in relation to the service given. I am pleased with my experience, thank you to Holli for her phone call on completion day.
A response to any questions and concerns. Thank you to Holli for her phone call on completion day.
All communication via email. Worked very well with timely responses.
Very quick and professional service, Catie Edwards went above and beyond to ensure a smooth conveyance.
Everything ran smoothly and promptly.
Quick responses, including when our lead solicitor was on annual leave. Excellent service, polite and patient from Sarah Smith.
Pure Professionalism with everyone I had interaction with from outset. Reputable company with a customer focused approach.
Process of sale of property went very smoothly. My parents have used Backhouse for various matters in the past and had been very satisfied with reliability and service. Hence i chose to continue to use Backhouse for sale of parents house.
Backhouse completed my Will and i have been extremely pleased with the professional and friendly service i have received. I will certainly recommend them.
We have used Backhouse to draw up our Wills. We have been very satisfied with all aspects of the service provided by Colin and his colleagues throughout the whole process. We will happily use Backhouse again and we will have no hesitation in recommending them to others.
Excellent service throughout and extremely helpful and understanding. Quality of service, speed of response to emails, understanding needs and acting swiftly.
I could not fault it!
Very satisfied with the service. Mr. Murphy was very professional, friendly, and helpful at all our meetings.
Excellent Communication, very professional
Both sale and purchase ran smoothly, and any queries were resolved quickly. The price quoted seemed fair and the service was excellent. The whole process was smooth and efficient.
Very prompt arrangement of the meeting. Great communication from Billie. Very friendly reception staff. Sarina dealt with my ILA in a very clear, understandable way. Efficient, good communication, friendly and professional. I will be back later this year for my next ILA.
Catie was very efficient and quick with sending paperwork to us and replying to any questions. If Catie was unavailable, others would respond to us to ensure we was not waiting for answers.
As first time buyers, this process is all new and Catie supported us with any queries we had, and the whole process was made easy due to their team.
Excellent communication with clients and very efficient in dealing with the house sale. I would thoroughly recommend this solicitors firm.
Service was perfect, we are very grateful, Thank you.
We were extremely satisfied with the service you have given us. We were looked after very well by the team. We were kept informed in timely manner. Everything was explained to us clearly.
Sarah Smith was very efficient, responded to our enquiries very quickly and spent a lot of time and effort chasing our buyer’s solicitors. We cannot recommend Sarah highly enough. We will be telling all our friends to use Backhouse in the future.
Meetings handled by Collin Murphy conducted very professionally and took the time to explain in understandable English rather than legal English.
Right from the first phone call, I was treated like a human and not a number. I was listened to and I was believed, this is so important. I would not hesitate to recommend the firm to anyone.
Was kept informed of every progress made and the time management to respond to emails/phone calls and to sell our property was amazing. The staff are very friendly and efficient and the service we received was amazing.
Thank you for everything you’ve done in allowing us to get our first home. You held our hand and guided us through the journey each step of the way and for that we are ever grateful. We wish you and your team all the best for the forthcoming year.
Not having used your services before and the fact your offices are a long way from my living region; I was a little apprehensive but I need not have been, you were absolutely excellent, thank you. Just nice people to deal with. Family run business feel.
Moving home is said to be one of the most stressful situations.
The whole process from start to finish was smooth running and I can honestly say that I only became stressed after and that’s only because I was still working whilst trying to move in.
Sarah Smith and Rhys Tisley were so helpful from the start, the transaction went through very smoothly.
Sarah kept me posted at all times and gave good advice.
Catie was absolutely fantastic from start to finish. Nothing was too much trouble, every query was answered to the fullest extent possible and her efficiency just blew me away. Best dealings with a solicitor in relation to conveyancing I have ever had.
Everything was quickly sorted and went through smoothly. If I had a query, I was able to speak to someone so that they could explain to me.
Ivana and Colin were spot on with their advice, friendly, welcoming and knowledgeable.
Liz Searle and her team were extremely helpful, professional and assisted me through out the whole process.Happy from the start to the finish – would totally recommend.
For someone that’s worked in the industry for 26 years Catie and team made the whole legal process effortless after being given the challenge of beating the stamp duty deadline.
Catie and team you are real life super heroes!
Thanks again!!
I would really like to thank you for helping my daughter with her issues in January. I was impressed with your professionalism and how quickly you were able to deal with the situation I suddenly found myself in.
Although extremely professional, the service I received was kind and friendly. It took away any stress I had and made me feel happy and confident. Thank youMy daughter now uses Backhouse Solicitors at my recommendation and is very happy.
Speedy service; kept informed; quote for conveyancing adhered to.Having had a previously appalling service from a different Chelmsford law firm, I would be delighted to steer potential clients in your direction!!
Mr Murphy was extremely knowledgeable and his advice and assistance with my inheritance tax return and probate was invaluable.
He also provided the paperwork extremely quickly and was most helpful with any questions that cropped up.
His response to calls and emails was always within 24 hours
The Backhouse solicitor team did a great job in providing the legal service while selling my property in a timely manner during the Covid lockdown times
We were well attended to, we felt listened to. Everyone was very professional I would surely recommend this service as they are very good at their job.
Lovely and affordable.
No hidden cost.
The service & advice provided by Minal was excellent.
Availability & also being able to talk outside of normal office hours was very helpful
All went smoothly considering some of the complications of the transfers.
I liaised with Minal initially on my employment case and subsequently dealt with Nathan Gray. The various options available to me to take my case forward were explained clearly in layman’s terms rather than too much legalese. This was really important to me, as I could understand the pros and cons of taking a particular direction, and make an informed decision. I felt my case was handled very professionally and I was very pleased with the outcome.A colleague of mine was pursuing an employment case at the same time as me, but through a different solicitor. The service she received was well below the standard I received from Backhouse, and yet the charges were much higher. Eventually she stopped working with that solicitor and appointed Backhouse.
Highly professional service I received and the very reasonable charges. Minal and Nathan also inspired confidence because of their considerable experience and knowledge.
Very efficient and knowledgeable service.
Helped us overcome numerous issues that cropped up.
Polite and courteous service always willing to explain issues that we had trouble understanding
House completion and purchase went as smooth as could be expected in these current times. Good communication and prompt replies to enquiries.
Always responded to queries quickly and the transaction felt like it was moving along at all times. Well informed at all steps of the process
Catie was very efficient. Because I always dealt with Catie I didn’t have to go into long explanations of why I was calling. Catie responded quickly to emailed queries and kept us informed at every stage. From offer to completion took less than 8 weeks.
From initial phone call to the end the team ,especially Catie Edwards very helpful ,quick to respond to any queries.
Although fees seem high ,they are the same as other solicitors in the area. Good local friendly solicitors that kept us informed and process was stress free
We were dealt with in a very pleasing manner especially with regard to the lock-down and virus.
We employed Backhouse Solicitors to provide independent legal advice and to complete our lifetime mortgage with LV Equity Release Limited. Liz Searl was very thorough. She read our mortgage offer carefully and drew our attention to 19 significant points in that offer. Throughout Liz answered our queries clearly and promptly. Even when she was unwell Liz came into the office to tie up some loose ends, before returning home to bed. Finally, and importantly, she successfully completed the mortgage in good time.
Karen was exceptionally helpful, approachable and explained things very well when I was under a lot of stress and suffering anxiety.
The service was extremely professional and Karen’s advice was both helpful and very well tailored to the outcome I was hoping to achieve.
Overall our success in court was very much due to the hard work that Karen undertook on my behalf.
As first time buyers and not knowing all the ins and outs of the buying process, I genuinely appreciated all the help from Catie throughout. In some frustrating situations with other parties I had every confidence that Catie not only had our best interests in everything she was doing but also trying to push along other parties to help with the completion. Without Catie’s hard work it could have been a much longer process.
Emma and Liz worked flat out to ensure that the purchase of the property would and could be completed within a specific time. The professionalism and honesty was also something that helped greatly, but also the communication link with their client.There is nothing that Backhouse should improve as the service to the client is excellent.
The overall service was excellent throughout the entire process
Wasn’t the cheapest and wasn’t the most expensive quote I received, but great value for money.
Emma Taylor was exceptional in dealing with my house purchase.
Extremely easy to do business with. A friendly, easy to approach practice. To the point and explained everything so that I understood.
Thank you for assisting me during these uncertain times. Keep up the good work.
Emma Taylor and Liz Searl were incredibly helpful.Emma Taylor was our main conveyancer and she was absolutely amazing. Backhouse is very lucky to have her. She is responsive, helpful, professional, fast, efficient, friendly and inspires confidence. She completed our sale and purchase in just over 7 weeks – which was absolutely amazing – especially as we were just exiting lockdown from Covid 19 at that point. Emma is really impressive.
My case was handled extremely professionally with clear and realistic advice and an appreciation of my situation, with a consideration to the “human” side of the issues involved and not just with a view to maximising outcome at all costs.
The service is very professional but with a personal feel. I felt my case was important to you and that my best interests were being considered throughout the process. Communication and level and quality of advice were excellent.
Thanks for a great service. It was a very big help in a difficult and unfamiliar situation.
Friendly staff, talk to you in layman terms, outstanding services.
Really appreciate all your help and advice, especially during the uncertain times of coronavirus.
Under the current circumstances relating to Covid-19 we were very pleased with the service offered regarding value for money.
The information and advice was given in a very professional manner.
The whole process of completing the sale of our house and the purchase of our new bungalow was in my opinion handled professionally, efficiently and with communication being thorough to us throughout.
Liz Searl explained everything in terms that we totally understood and answered any additional questions that we may have had. Always politely and interestingly. On some occasions Emma Taylor stood in and was also very professional and efficient.
The process was no doubt made harder for them both to deal with because of the Covid19 implications, however we noticed no blips whatsoever and communication remained excellent. Added to this we all had the problem of the buyer having their mortgage withdrawn less than 24hrs before completion.
Liz was very apologetic despite it being nothing of Backhouse’s doing whatsoever! Liz proceeded with dealing with the problem and all was rectified only three days later, despite two of those days being over a weekend.
I would highly recommend Backhouse Solicitors and most certainly the two ladies that dealt so expertly with our move.
Please pass on our thanks and total Respect to Liz and Emma, thank you, Gary & Donna Brown
Very good service even with coronavirus restrictions in place. Thank you for your great service, all very efficient in my view.
Very responsive, helpful and supportive service from Emma Taylor. Couldn’t have asked for a better service.
5 star service from Emma and Liz.
Backhouse Solicitors managed the purchase of my property with high level of professionalism and was able to complete it in 7weeks. Great and frequent progressive update from start to end. Very impressive with the level of support!!!
Backhouse provided a really good and efficient service. Queries were answered quickly and the whole house buying process was made very easy. Our thanks to Liz and Emma
Thank you very much for all the help.
Throughout the entire process I felt very supported, the team prepared me for any meetings I had to attend face-to-face with the company. The collaboration was very good and I felt confident and able to contain my emotions when attending meetings following Backhouse Solicitor’s advice, script and behavioural tips. Going through such an experience with an employer could be emotionally draining and extremely stressful. I am happy that a big part of that stress was taken away from me once Backhouse Solicitors were on board, looking after my best interests. I received an excellent service, which was professional and at the same time personal and comforting.
Liz made sure that I got into my new property by a lot of chasing down the line for completion. She is a credit to Backhouse Solicitors
Smooth transaction with very professional team.
I had approached Backhouse Solicitors for advice and action on an employment matter relating to a settlement agreement further to being made redundant. It is never easy during these circumstances but the reception staff made it simple for me to obtain an appointment. I am very happy with the way it progressed as my case was assigned to a very senior solicitor, the legal advice was clear, and the solicitor had time and patience to explain the agreement in full and make me understand my options. In future, if I need any legal assistance, I will definitely reach out to them again!
Tharek Choudhary was courteous and professional and dealt with the sale of my property in a timely manner. Thank you
Extremely happy with the process of our first ever mortgage, very informative and everything was explained to us with great detail
The service we received was very good, and the fees were not unreasonable. I’ve had experience of more expensive and slower solicitors before! Backhouse delivered everything on time, and I was surprised how quickly it all happened.
I always felt you had my best interests at heart. You are in-line with the market from a cost perspective but are offering a superior level of personal service. I really appreciated the personal face to face service you offered as this made me feel valued in a personally challenging and uncertain time.
Friendly but professional. did not feel overwhelmed with legal jargon. Comfortable with understanding procedures regarding our new wills.
There was always someone available to deal with my queries I had when I phoned, this was very reassuring. The services provided was very efficient.
Brilliant service from Liz Searl. She worked so efficiently and completed the exchange of 2 contracts within a month. We highly recommend her service.
Liz was very helpful throughout and communicated well, responding without delay. We were pleased with the personal way in which we were treated.
The sale of my aunties house was not straightforward. An estate agent who was very unhelpful, a change of solicitors in the process but Tharek was supportive, helpful and kept my fully informed. This made a stressful time much less so. I would totally recommend your services.
Job Well Done, Big Thank You to – Tharek Choudhury & Liz Searl
Thank you very much for the excellent service throughout the process.
I was impressed by the friendly welcome in your front office.
I thought the method of dealing with my Will (by post, with your drafts and my corrections/comments), was particularly helpful, rather than by several visits to your office. I realise, though that my handwritten original, had to be sufficiently clear and comprehensive, for this to be done. having been joint Executor to my late mother, I was familiar with the wording and procedure.
Everyone I dealt with at Backhouse has been extremely helpful, professional and efficient. Have no problem in using you again or recommending to family and friends.
Thank you for a seamless and easy process
We would like to thank Liz Searl and team for a very stress free move under difficult circumstances. ‘Excellent’ and very caring.
We are happy with the service we received. The emails were picked up easier. Document one was sent out quickly and we were kept up to date with the whole process.
Liz Searl and her team were very efficient and professional. It was a pleasure working with them
Thank you Mr Welch and team on another great service. Prompt, reliable, good price.
Liz was extremely efficient in the way that she handled our purchasing process. All of the documents were mailed or emailed quickly and with professionalism. If we had any concerns or queries we did not feel that Backhouse were in any way unapproachable – on the contrary, Karen was very helpful and always friendly. All of our paperwork went through in just one month and we picked up the keys just 6 weeks after making the initial offer!
Matters were dealt with expeditiously, charges seemed reasonable and that I was therefore satisfied.
We both just want to say a massive thank you for all your hard work, it was all straight forward and (for the most part) easy as we felt everything was under control.
I found the Backhouse team professional, polite and available at all times. I would thoroughly recommend their services to my family and friends.
If we have any more problems we will be very pleased to use Backhouse to help us.
We are very pleased with Minal’s team and can’t thank them enough.
The service you provided was excellent, friendly,helpful, nothing too much trouble.
Thank you all so much
I am extremely happy with the service. Very reasonably priced considering all the phone calls, written communication, chasing other Solicitors, Estate Agents etc… There is nothing that needs improving as it was an excellent service with great communication. Thank you
Thank you for your help and advice. A great service.
I would like to thank you all for the very helpful and professional service you all gave throughout my move.
Your service was entirely satisfactory. As it was the first time I had used your company, I was very happily surprised. Jane was so helpful and understanding and always did what she promised.
Thank you Liz Searl for all your efforts in helping us move house. Really glad we didn’t choose an online/factory conveyancer!
Just want to say a massive thank you to you and the team for sorting my completion yesterday. As is always the way with this sort of thing, numerous challenges came up and I was starting to get nervous. But your efforts to keep working on it were much appreciated.
Liz was thorough throughout the entire transaction. No problems my side.
First class service at all times.
I was extremely happy with the service I received from Minal and her team. Minal listened to me when I was upset on my first visit. She gave me sound advice. She talked me through each stage of the process and supported me when I thought my case was hopeless. If it was not for Minal I would have given up on my matter. She won my case for me.
Excellent quality of service and communication from Liz and her team. Much appreciated by us both.
All transactions were explained clearly. If we wanted to discuss matters and Liz was unavailable, there would always be her secretary or someone else who could deal with our problem. Managing the business online was so much quicker than by post. Extremely pleased with the whole service and we are recommending Backhouse to our friends.
Great, friendly service with exceptional translation of legal terms.
Answered the phone and gave good advice. Was very helpful when needed.
Liz was very thorough with explaining everything to us. The service we had was first class.
Minal made a very difficult time a lot easier to deal with than it could have been. Both were very efficient and helpful
I was extremely pleased with Jane Harrington. She was very approachable, always happy to explain everything and always returned calls.
I have been really pleased [with Backhouse Solicitors] especially based on the fact that we had to have an extended completion period and the poor turnaround time from the buyers agent.
My sincere thanks for the expertise you provided and the professional manner in which you handled my case through to conclusion. I will have no hesitation in using you again in the future and will recommend you in the future should the situation arise.
Great service [from] start to finish. I was extremely happy with the service I received from Minal. The advice was clear and straight to the point from my initial consultation to the finalising of my settlement agreement with my employer. I would recommend Backhouse Solicitors for their speed, efficiency and level of service.
Superb service throughout. Very professional.